ITC Letter to Clients regarding Covid-19 and Teletherapy Appointments

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I know that there’s widespread concern in our community about the Coronavirus Disease 2019 (COVID-19), and I want you to know that your health is my top priority. Starting with my return to the practice on March 31st and for the unforeseeable future, I am transitioning to “teletherapy” which are online sessions only. I understand that there may be a transitional learning curve, but we are in this together.

With the increasing uncertainty and growing number of infected individuals around the world, I encourage you to take responsibility for yourself and your family. It’s important for us all to take a proactive approach to minimize exposure.

  • If you've recently been in any airport, please wait 14 days before exposing yourself to others.

  • If you or someone close to you has recently traveled abroad, especially to or from Iran, South Korea, China, or Italy, please postpone face-to-face appointments with healthcare workers until further notice (hopefully by now these are being rescheduled).

  • If you're exhibiting symptoms of respiratory illness, I urge you to stay home, take care of yourself, and seek medical help when appropriate.

I encourage you to continue therapy and schedule secure online video appointments with me. If you are already on the upcoming schedule, I am transferring any face-to-face appointments to online teletherapy appointments. We will not meet in the office. If you wish to cancel you must cancel as usual.

Before your scheduled appointment you will need to log in to your client portal to read and sign new ITC Online Teletherapy (Telemental Health Services) Informed Consent, ITC Teletherapy “In Case of Emergency”, and SimplePractice Client Guide for Getting Started with Telehealth. The guide will instruct you on how to prepare for our sessions. During our first session we will go over the new procedures, informed consent, and address any questions or concerns regarding teletherapy.

Research shows that teletherapy can be just as effective as in-person appointments, and we can continue your care without interruption. Lastly, please remember to take care of yourselves and those that you love and care for. If you have any questions, please let me know. Be well!

Yours Truly,


Wendolyn Ross, MS, MFT, LPC
Infinite Transformations Counseling

Wendolyn Ross

Infinite Transformations Counseling, 855 South Wall Street, Columbus, OH, 43206, United States(614) 401-4347

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Infinite Transformations Counseling offers therapy for individuals, couples, families, adolescents/teens, children, professionals and athletes! We provide couples counseling, marriage counseling, couples therapy, and premarital counseling in Columbus and the surrounding cities of Clintonville, Dublin, Worthington, Westerville, Gahanna, Blacklick, Delaware, Galena, Grandview Heights, Reynoldsburg, Pickerington, Powell, Lewis Center, Hilliard, Upper Arlington, Canal Winchester, New Albany, and Bexley. We also service Cleveland, Cincinnati, Dayton, Springfield, Yellow Springs, and other cities in the state of Ohio through teletherapy. Wendolyn Ross MS, IMFT, LPC is licensed in the states of Ohio, Texas, and Michigan. She provides Texas (Dallas, Houston, San Antonio, Austin etc.) and Michigan (Detroit, Auburn Hills etc.) couples counseling and marriage counseling. Wendy Ross also provides MFT Supervision for those interesting in becoming fully licensed marriage and family therapists.

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